FAQ
What is Kyronyx?
Kyronyx is a comprehensive freelance marketplace platform that connects clients with skilled freelancers. Our platform allows users to post projects, hire talented professionals, and purchase ready-made digital products. We provide a secure environment for remote work collaboration with features for project management, payments, and communication.
How do I hire a freelancer?
To hire a freelancer, post a project with detailed requirements, budget, and deadline. Browse through proposals from interested freelancers, review their profiles, ratings, and portfolios. Select the most suitable candidate and assign them to your project. Once assigned, you can communicate through our built-in messaging system and track progress until project completion.
How do I become a freelancer on Kyronyx?
To become a freelancer, create an account and complete your profile with skills, experience, and portfolio samples. Submit a freelancer application through your dashboard for review by our team. Once approved, you can browse available projects, submit proposals, and start working on assignments. Maintain high-quality work and good client relationships to build your reputation on the platform.
What payment methods are supported?
Kyronyx supports secure payments through major credit and debit cards (Visa, Mastercard). Payments for projects and products are processed securely through our platform. For freelancers, earnings can be withdrawn to linked bank cards once they reach the minimum withdrawal threshold.
How are payments handled for projects?
For client-freelancer projects, the client makes payment when assigning a freelancer. Funds are securely held in escrow until the project is completed successfully. After the client approves the delivered work, the payment is released to the freelancer. This system protects both parties and ensures quality delivery before final payment.
What types of digital products can I sell or buy?
On our marketplace, you can sell or buy various digital products including templates, UI kits, graphics, fonts, digital art, website themes, plugins, software tools, and other digital assets. All products undergo quality verification before being listed to ensure they meet our standards.
How does the review system work?
After project completion, clients can leave reviews rating their experience with freelancers on a 5-star scale and providing written feedback. Similarly, users can review products they've purchased. These reviews help maintain quality on the platform by allowing future clients to make informed decisions based on past performance.
What happens if I'm not satisfied with the delivered work?
If you're not satisfied with delivered work, first communicate your concerns directly with the freelancer through our messaging system. Most issues can be resolved through revision requests. If problems persist, you can decline the submitted solution and contact our support team who will mediate the dispute according to our terms of service.
Is my personal and payment information secure?
Yes, we implement strong security measures to protect your data. Personal information and payment details are encrypted using industry-standard protocols. We follow data protection regulations including GDPR for EU users. Our platform uses secure payment processing systems and we never store complete credit card information on our servers.
How can I contact customer support?
For assistance, email us at info@kyronyx.com or use the contact form on our website. Our support team is available to help with account issues, payment questions, dispute resolution, or any other platform-related concerns. For urgent matters, premium users have access to priority support channels.